Effective Date: [1 August 2025]

Business Name: DNA Digital (“we,” “our,” “us”)

These Terms & Conditions (“Terms”) govern your use of the services, website, and any related products provided by DNA Digital. By engaging our services or accessing our website, you agree to be bound by these Terms.

1. Services

DNA Digital provides digital marketing services, including but not limited to:

  • Search Engine Optimization (SEO)
  • Social Media Marketing & Management
  • Pay-Per-Click (PPC) Advertising
  • Content Creation & Strategy
  • Web Design & Development
  • Email Marketing Campaigns
  • Branding & Digital Consulting

2. Engagement & Contracts

  • All services are subject to a signed proposal, quotation, or agreement.
  • Work will commence once payment terms (such as deposits or retainers) have been met.
  • Any changes to agreed deliverables must be approved in writing and may incur additional costs.

3. Fees & Payments

  • All fees will be clearly stated in proposals or invoices.
  • A deposit or upfront payment may be required before work begins.
  • Invoices are payable within 7 days of issue unless otherwise agreed.
  • Late payments may result in suspension of services and/or additional charges.

4. Client Responsibilities

To ensure successful service delivery, clients must:

  • Provide necessary access to accounts, platforms, and materials.
  • Supply accurate and timely information.
  • Approve or provide feedback on deliverables within agreed timelines.
  • Ensure that all content provided does not infringe on third-party rights.

5. Intellectual Property

  • All intellectual property created by DNA Digital (e.g., designs, campaigns, strategies) remains the property of DNA Digital until full payment is received.
  • Upon full payment, ownership of final deliverables (excluding third-party tools or stock assets) will transfer to the client.
  • DNA Digital reserves the right to showcase work in our portfolio or marketing materials.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project.

7. Third-Party Services

  • DNA Digital may recommend or use third-party services (e.g., Google Ads, Meta Ads, hosting).
  • We are not responsible for downtime, changes, or failures in third-party platforms.
  • All third-party costs (such as ad spend) are the client’s responsibility unless otherwise agreed.

8. Limitation of Liability

  • While we strive to achieve the best results, DNA Digital makes no guarantees regarding specific outcomes (e.g., rankings, traffic, sales).
  • We will not be liable for indirect, incidental, or consequential damages arising from the use of our services.

9. Termination

  • Either party may terminate an agreement with 7 days’ written notice.
  • Work completed up to the termination date will be invoiced and payable.
  • Deposits and retainers are non-refundable unless otherwise agreed.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Africa

11. Updates to Terms

DNA Digital may update these Terms from time to time. Updated versions will be posted on our website, and continued use of services constitutes acceptance of the changes.